Where does Blue Rose Pottery ship?
Currently, bluerosepottery.com ships to the US, Canada, and more! Select your country’s flag to see if your country is available. If you would like to request us to ship to your country, email customerservice@bluerosepottery.com

What if the item I want it out of stock?
It is a process to import new pottery! The factories send us pieces as they can make them, and the items go through many checkpoints before arriving by air or sea. COVID and a shortage of transport has affected production times. Sign up for the waitlist on the item you want, and we will send you an email once it is back in stock! We can provide time estimates on request. Thank you for your patience!

How do I use my Rewards?
To use your rewards points, make sure you are signed into a Blue Rose Pottery account. If you have not created one you will need to in order to see them at checkout. During checkout on the shipping page where you select your shipping method, there will be a dropdown menu where you can select and apply the reward you want to use! Only one reward can be redeemed per order, but they can be combined with our daily discount codes.

My password is not working.
On the login page, there will be a ‘forgot password’ button. This will email you a link to reset your password. Make sure to check your junk mail in case it goes there. If you do not get the email, then you will need to create an account. You can receive our rewards program emails without ever having made an account. Call customer service at 866-831-8066 if you are still having issues.

How do I unsubscribe from your emails?
At the bottom of our promotional emails, there is a button to unsubscribe. To unsubscribe from our text alerts, just reply STOP. Once your email has been removed, you will need to contact us if you want to be added again for privacy reasons.

How do I know when my order will arrive?
Customers receiving merchandise on the East Coast should receive their order in 3-5 business days; Midwest, 5-7 business days; West Coast, 7-10 business days. All other orders should take 10-14 business days.

Is the Blue Rose Pottery warehouse open to the public for shopping?
We are open to the public M-F 10am-4pm and Saturdays 10am-2pm.